FAQ
Frequently Asked Questions
About Us
1. What is Green & Bamboo?
Green & Bamboo is a sustainable lifestyle brand dedicated to providing eco-friendly products, including reusable kitchen essentials, bamboo utensils, and other biodegradable and sustainable alternatives.
2. What materials do you use in your products?
Our products are crafted from eco-friendly materials such as bamboo, wood, aluminum, silicone, and other sustainable resources that minimize environmental impact.
3. Why choose bamboo and other sustainable materials?
Bamboo is a renewable, biodegradable resource that grows quickly without pesticides. Combined with other sustainable materials like aluminum and silicone, our products are designed to reduce waste and promote a greener lifestyle.
Products
4. Are your products safe for food use?
Yes, all our products are made with food-safe materials, ensuring they are safe for everyday use in the kitchen.
5. How do I care for bamboo and wooden products?
To prolong the life of bamboo and wooden items, hand-wash them with mild soap and water. Avoid soaking and dry immediately after washing.
6. Are your products reusable?
Absolutely! Our products are designed for durability and reuse, offering an excellent alternative to single-use plastics.
7. Can your glass jars be used for crafts and DIY projects?
Yes! Our versatile glass jars are perfect for storing spices, crafting wishing bottles, or other creative DIY projects.
Ordering & Shipping
8. How can I place an order?
You can easily place an order through our website by adding products to your cart and completing the secure checkout process.
9. Do you ship internationally?
Yes, we ship to a variety of countries worldwide. Shipping costs and times depend on your location and will be calculated at checkout.
10. How long does it take to receive my order?
Orders typically arrive within 7–14 business days, depending on your location. You will receive a tracking number to monitor your package.
11. Do you offer free shipping?
Free shipping is available on orders exceeding a specific value. Check our website for the latest updates on shipping promotions.
12. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number to follow your package’s progress.
Returns & Customer Support
13. What is your return policy?
We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you can return or exchange it within 30 days of delivery.
14. How can I contact customer support?
You can reach us at hello@greenandbamboo.com or through the “Contact Us” page on our website. We’re happy to assist with any inquiries.
15. Can I modify my order or address after placing it?
Please contact us as soon as possible to make changes to your order or shipping address before it is shipped.
Sustainability
16. How are your products environmentally friendly?
Our products are made from sustainable materials that are either biodegradable or reusable, helping to reduce waste and promote a greener planet.
17. Do you support zero-waste initiatives?
Yes, our products are designed with zero-waste principles in mind, offering practical alternatives to disposable and plastic products.
18. Are your materials cruelty-free?
Yes, all our materials are cruelty-free and sourced with care for the environment and all living beings.
Promotions & Partnerships
19. Do you offer discounts or promotions?
Yes, we frequently provide discounts and special offers. Subscribe to our newsletter or follow us on social media to stay informed about the latest deals.
20. Can I collaborate with Green & Bamboo?
We are open to partnerships with eco-conscious organizations or businesses. Please contact us at hello@greenandbamboo.com for collaboration inquiries.